Return & Refund Policy

Last updated: October 29, 2026

At Bags&Me, we want you to shop with confidence. This policy explains when you can return an item, how returns are inspected, who pays for return shipping and how refunds are processed.

1. Return Window

You can request a return within 28 calendar days of the date your order is delivered. Requests made after this period may not be eligible.

2. Eligible Returns

We accept returns for both defective or damaged items and non-defective items. Every return is inspected before a refund is approved.

3. Return Conditions

To be eligible, the item must:

• Be requested within the 28-day return window.
• Be the same item we originally sent you.
• Be unused and in its original condition, with its original tags, dust bag, packaging and any included accessories, where applicable.
• Not be damaged, altered or misused after delivery.

4. How to Request a Return

1. Email support@bagsandme.shop with your order number, the item you want to return and the reason.
2. Wait for our reply. Returns are not approved automatically; we confirm whether the item is eligible and send a return authorization with instructions.
3. Pack the item securely and send it as instructed.

Please do not send anything back before you receive our return authorization, and do not send returns to our business address unless we confirm it as the return destination.

5. Return Shipping and Labels

5.1 When the issue is our responsibility

If your item arrives damaged, defective or incorrect, we will provide a prepaid return shipping label at no cost to you. Please contact us first with your order number and clear photos of the problem.

5.2 Returns for any other reason

For returns that are not caused by our error, such as a change of mind or an item you no longer want, you are responsible for the return shipping cost and for arranging the shipment. Please use a trackable shipping service and keep your proof of postage. We are not responsible for return parcels that are lost or damaged on the way back to us.

6. Restocking Fee

We do not charge a restocking fee ($0.00 USD) on eligible returns.

7. Exchanges

We do not accept exchanges. If you would like a different item, you can return an eligible purchase for a refund and place a new order separately.

8. Inspection and Refund Approval

When your return arrives, we inspect it against the conditions in Section 3 and let you know whether your refund is approved.

9. Refund Method

Approved refunds go back to your original payment method. Original shipping charges are not refunded unless the law requires it or the return is the result of our error.

10. Refund Processing Time

After a refund is approved, please allow up to 10 business days for us to process it. Once we have processed it, the time your bank, card issuer or payment provider takes to show the money in your account is outside our control.

11. Late or Missing Refunds

If we have processed your refund and it still has not appeared after that waiting period, please contact your bank or payment provider directly. If you still need help, email us with your order number.

12. Non-Returnable Items

We may decline a refund for items that do not meet our return conditions, such as items that have been used, altered or damaged after delivery, subject to applicable law. Nothing in this policy limits consumer rights that cannot be excluded by law.

13. Order Cancellations

You can cancel your order within 24 hours of placing it, as long as it has not yet been dispatched. To cancel, email support@bagsandme.shop with your order number. When your cancellation is confirmed, we issue a full refund to your original payment method.

After 24 hours, or once your order has been dispatched, it can no longer be cancelled. You can still return eligible items under this Return & Refund Policy.

14. Contact Us

If you have any questions about returns or refunds, please contact us and include your order number.