Terms of Service

Last updated: October 29, 2026

These terms are the agreement between you and Bags&Me when you browse or buy from our online store. Please read them before placing an order.

1. Overview

Bags&Me operates this store from 8 Cottesmore Ave, Kettering, England, NN15 6QX, United Kingdom, on the Shopify platform. By using the store or placing an order, you accept these terms and the policies linked from them.

2. Eligibility and Use of the Store

You must be at least 18, or the age of majority where you live, to place an order. You agree to give accurate information and not to use the store for any unlawful purpose or in a way that harms the store or other users.

3. Products

We sell bags and travel pieces, including clutch bags, backpacks, weekender bags and suitcases. We try to show colors, materials and details accurately, but screens differ and small variations can occur. All products are subject to availability.

4. Prices and Orders

Prices are shown in US Dollars (USD). We may change prices or discontinue products at any time, but changes do not affect orders already confirmed. We may refuse or cancel an order, for example if an item is unavailable, a price is clearly wrong or a payment cannot be verified. If we cancel a paid order, we will refund you.

5. Payments

We accept Visa, Mastercard, Maestro, American Express, Discover, Diners Club and UnionPay credit and debit cards, PayPal, Shop Pay, Apple Pay and Google Pay (on supported devices), Klarna and USDC (where offered at checkout). Payment is taken through Shopify's checkout. See our Payment Policy.

6. Shipping and Delivery

We ship within the United States only. Orders are processed in 1–2 business days (Monday–Friday, 2:00 PM Central Time (GMT-06:00) cutoff), and transit takes 3–5 business days after dispatch, so most orders arrive in 4–7 business days. Economy shipping is $7.00 USD, free on orders of $150.00 USD or more. Delivery times are estimates. See our Shipping Policy.

7. Returns and Refunds

You may request a return within 28 days of delivery, subject to our Return & Refund Policy. If an item arrives damaged, defective or incorrect, we provide a prepaid return label at no cost; for returns for any other reason, you pay the return shipping cost. We do not accept exchanges. After a refund is approved, please allow up to 10 business days for us to process it. Orders can be cancelled within 24 hours of purchase, as long as they have not yet been dispatched.

8. Intellectual Property

The store's text, design, graphics and layout belong to Bags&Me or its licensors. Product names and brands belong to their owners. You may not copy or reuse store content without written permission.

9. Third-Party Services

We rely on third parties such as Shopify, payment providers, carriers and an order tracking app. Their services are governed by their own terms, and we are not responsible for their content or practices.

10. Limitation of Liability

To the extent allowed by law, Bags&Me is not liable for indirect or consequential losses arising from use of the store or our products. Our total liability for any order is limited to the amount you paid for it. Nothing in these terms limits rights you have under consumer protection laws that cannot be excluded.

11. Privacy

Our handling of your personal information is explained in our Privacy Policy.

12. Changes to These Terms

We may update these terms from time to time. The version on this page applies to orders placed after the "Last updated" date.

13. Governing Law

These terms are governed by the laws of England and Wales.

14. Contact

Questions about these terms can be sent to us using the details below.